Last updated Sep 11, 2026

•LIVE ARRIVAL GUARANTEE ONLY WITH TWO DAY SHIPPING OR FASTER •IF TEMPS ARE BELOW 40 DEGREES OR ABOVE 90 DEGREES SHIPPING PROTECTION MUST BE PURCHASED TO QUALIFY FOR LIVE ARRIVAL GUARANTEE • Seller is NOT responsible for shipping delays/ damages. • Unboxing video/photos of entire order AT TIME OFF ARRIVAL is required to resolve order issues ASAP. •Tissue Cultures- 5 day live arrival guarantee WHILE IN BAG from DATE OF PURCHASE. *AS LONG AS SHIPPING WAS UPGRADED OR SHIPPING PROTECTION WAS PURCHASED* •If upgrades are not purchased it is sent 3 Day Ground •Comsetic damages can occur during shipping. •NO REFUNDS/RETURNS/EXCHANGES. *store credit offered at the discretion of the seller upon review of issue. •CANCELLATIONS: customer responsible for 30% restocking fee and platform fees incurred

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.