Last updated Sep 6, 2026

🌱 SHOP GUIDELINES – Licensed Georgia Plant Seller Licensing & Compliance We are a licensed plant seller with the Georgia Department of Agriculture. All plants are inspected and shipped in compliance with state and federal regulations. Order Processing • Orders are processed within 2–5 business days. • Shipping days are Mondays and Tuesdays to minimize weekend delays. • Orders placed later in the week may ship the following Monday. Shipping Areas • We currently ship to the continental U.S. only. • We do NOT ship internationally. • We reserve the right to cancel and refund orders that conflict with state-level agricultural restrictions (e.g., certain species in CA or AZ). Plant Care Plants are carefully inspected and packaged to ensure safe arrival. Feel free to reach out if you have questions about plant care. ⸻ 🚚 SHIPPING DISCLAIMER & UNBOXING POLICY Once an order has been shipped, we are not responsible for postal delays, weather damage, or mishandling by the carrier. 🌡️ Extreme Weather Advisory: Please request a heat or cold pack during checkout if you’re in an area with extreme temperatures. These are available for a small added fee. 📦 Unboxing & Damage Claims To be eligible for a refund or replacement due to plant damage: 1. You must submit an unboxing video that starts before the box is opened and clearly shows the entire unpacking process. 2. The video must be continuous and unedited. 3. Damage claims must be submitted with the video and clear photos within 1 hour of delivery. Without a valid unboxing video, we cannot guarantee a refund or replacement. We want you to love your plants—if there’s a problem, reach out and we’ll do our best to make it right.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.