Last updated Jul 28, 2026

🌿 Shop Guidelines – Please Read Before Purchasing Hi plant friends! 💚 Thank you for visiting and supporting our little plant haven. Below are a few important guidelines to ensure a smooth and positive experience. Please take a moment to read before placing your order. ⸻ 📦 Shipping Info ❄️ Winter Shipping (December–March) All orders placed during winter months are automatically packaged with insulated protection and a 72-hour heat pack to ensure your plants travel safely in cold temperatures. Winter protection is included in the shipping cost — no separate purchase is needed. ⭐ Shipping Overages Any shipping overages collected at checkout are used to upgrade your plant’s shipping and protection. This may include: • Upgrading to faster shipping (Priority → Express when necessary) • Adding extra insulation • Adding additional heat packs • Choosing safer routes based on severe weather Every adjustment made is for the health, survival, and best interest of the plant. 🕒 Processing Time Processing time during winter is 3–14 business days, depending on plant readiness, rooting checks, and weather conditions. Orders may be held if temperatures in our area or yours drop below safe thresholds. 🔥 Once a label is created We cannot: • change the shipping method • add/remove winter protection • issue refunds for shipping updates This ensures accurate tracking and safe packaging from the moment your order is prepared. ⸻ 🎥 Unboxing Policy An unboxing video is required to process any claims for damage. • Please start recording before opening the box, and ensure the contents are clearly visible. • If there’s an issue, contact us within 2 hours of delivery (based on tracking info) and include your unboxing video. • We’re unable to assist without this documentation. ⸻ 🐞 Pest Prevention We practice proactive pest control using beneficial bugs—they’re tiny, harmless, and help keep our plants healthy without harsh chemicals. If you spot any, they’re doing their job! ⸻ 🌡️ Weather Awareness We are not responsible for weather-related damage once your order ships. Please add a heat or cold pack if necessary and always consider your local conditions when ordering. ⸻ 🌿 About the Plants • Some plants may be shipped bare root if we feel it’s best for their health and safe travel. • Shipping stress is normal—you may notice yellowing, leaf drop, or mild root shed. Your plant just needs time to acclimate. • We recommend allowing your plant to settle in before repotting or making changes to its environment. ⸻ 📚 Before You Buy • Our plants may be rooted in various mediums, including semi-hydroponic setups like pon or fluval stratum. • If you’re unfamiliar with a plant’s care or growing method, we strongly encourage doing some research before purchasing. • Questions? We’re always happy to help! ⸻ 🔁 Cancellations & Refunds • All sales are final. • If you cancel before the order is shipped, a 15% restocking fee applies. • We do not issue refunds for shipping stress, weather-related damage, or changes after a label is created. ⸻ 📍 Local Pickup Local pickup is available in NYC! Just message us before you order to arrange a pickup time. ⸻ 📦 Shipping Limit We may limit each box to a maximum of 6 plants (depending on size of plants) to ensure their safety during transit.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.