Last updated Sep 10, 2026

🪸 Welcome to CreamCity Corals! 📦 Shipping customers: We will hold corals for up to 2 weeks or 2 shows for you to build your box or in the case of adverse weather causing possible shipping delays. We will also close your box and will need to ship at 15 items maximum. 🚙 Local pickup customers: please schedule a time with us within 24 hours of the end of the sale to pick your corals up. We will meet you at the door with your purchases or you will have a 15 minute window to shop more in person if you want to. we are very busy people and both have full time jobs outside of this and another business we run. We are not responsible for growing your corals out after the sale so please pick up asap. if you’re local but don’t live close by then please pay for local shipping discounted to $35. I can invoice you for it. 💰Giveaways are always subject to shipping fees unless you are local pickup or otherwsie noted in the giveaway listing. 📦 Overnight shipping is $50 and will be charged to you on your first purchase. Local pickup is free. You must choose local pickup in your wallet on the right side of the screen at the beginning of the sale. Shipping fee includes an insulated box, heat/cold pack, and the items/corals packed nicely in water and double or triple bagged. We ship out on Mon, Tues, Wed. Please pick a date that you can accept a shipment within 14 days of purchase. We will not ship unless the buyer can accept the delivery on the day we agree upon. No refunds or exchanges. ‼️ If we don’t get any messages or response from you about a shipping\receiving date within 7 days of us reaching out, your order will be cancelled and a restocking fee will be charged. 😵 DOA Policy- (Dead on Arrival), please contact us within 1 hour of delivery and unboxing with pictures of any dead corals(we see delivery pictures and have time stamps of when boxes are delivered. If you were not there to receive and acclimate immediately on arrival then we are not liable for any DOA items past the 1 hour mark). Carefully inspect the package and send 2 clear pictures of the dead coral under blue and white light inside the bag or container. Please do not throw away the coral until we receive a picture. A store credit or replacement (not including shipping cost) will be issued for future purchases. No refunds unless otherwise specified. We can not be held responsible of any shipping carrier delays due to weather or other events out of our control.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.