Last updated Aug 27, 2026

I am experienced shipping plants and do pack with care. Insulation and heat packs are available for purchase in my shop. Limited styrofoam/insulated boxes available for purchase for frigid temperatures in the shop. Please note not accepting my recommendations for winter protection or shipping upgrades means I am not responsible for plants not arriving healthy. Plants will be shipped with USPS priority mail or UPS Ground or FedEx. If you would like to upgrade shipping, please purchase in my shop. Check out my IG @thebloominghoya for reviews. Pots and accessories ONLY purchases may be shipped with USPS ground advantage or UPS Ground Saver. Plants will be shipped out in healthy condition but please be mindful that plants can be stressed during shipping and may need some acclimation after arrival. Yellow or dropped leaves may occur due to shipping stress or carrier negligence. I am not responsible for delays/damage due to shipping carrier or weather. No returns/exchanges. If you purchase cuttings, please be knowledgeable on rooting. I am not responsible for cuttings once you receive them. By agreeing to purchase, you agree to the above terms. Please note an unpacking video is required within 2 hours of delivery for any damage claims. No cancellations on plants or accessories. Please be sure before purchasing.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.