Last updated Nov 2, 2025

-Purchase responsibly. All Sales are Final. Cancellation request(s) can only be made during the live in which the item was purchased and the buyer must notify the sellers/mod's in the chat during the live in which the seller must acknowledge they received your request. Once the live is over- No cancellations regardless of reason or cause. Our policy is very reasonable/fair as others either do not allow cancellations or they assess fee's for restocking. -If you get a "mushy" "rotted" or "dehydrated" plant(s) these are some signs of cold/heat damage. Not all plant ship well as they all have different needs. -It is the buyers responsibility to purchase these add-ons immediately. Reminders/follow ups will not be sent to buyer.Heat packs, insulation or cold packs do not provide any arrive alive protections as your shipment is in the network of the shipping company. -Shipping: We are not responsible for any damages or loss of plant after it leaves our possession. Lost Packages,If it looks different, yellow/ black/ gray, broken stems or arrived unalive...that occured during shipping and you must file a claim with the carrier company. Only the BUYER/ Recipient can file a claim with the appropriate carrier company. We do not offer any protections or coverages under the selling platforms services to keep costs down and so we can continue to bring you inexpensive awesome products. -What you may experience: Shipping carriers often abuse boxes and toss them around even though physical box damage is not present imagine being inside a box for days while you are passed around vehicle to plane to conveyer belts to vehicles and etc. Yellow/brown leaves or spotting, Broken or bent stems&etc can be expected.Its a plant.. they grow new leaves and new nodes activate to replace old or damaged leaves and stems. -Shipping costs: We hold the right to invoice the buyer if there is insufficent collected shipping funds. If the invoice is not paid within 3hours the entire order will be cancelled as buyer cancelled. -PO Box address with larger orders MUST provide a physical Address or pay inflated USPS charges.If physical address cannot or is not provided within 2 hours of sellers notification. Order will be cancelled if payment for additional shipping charged or physical address are not provided. Coded as buyer cancelled. You maybe assessed a restocking fee. -Rehab's, Clearance, & 2nd Chance Plants: We sell rehabs/clearance/2nd chance plants at times. Many or often times they have imperfections. If its a clearance or rehab item it will look like a clearance or rehab item...yellow leaves...torn leaves. Leaving a negative review on rehab/clearance/2nd chance will get you blocked from our events. -Once boxes are recieved unpacking videos and or pics are highly encouraged!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.