Last updated Dec 11, 2025

PIANTAS POLICIES & GUIDELINES ⚠️ ALL SALES ARE FINAL • No refunds, returns, or exchanges. • We’re always happy to answer questions or help with concerns before and after purchase. • Order cancellations may be accepted only if requested before a shipping label is generated. All cancellations are subject to a 25% restocking fee. 📦 Shipping + Add-Ons • Default Shipping: UPS 2–3 Day Air — $23 (may increase depending on location) • Shipping Upgrade: Available as add-on in the Shop • Insulation: FREE • Heat Pack: $5 add-on (recommended for temps below 50F) 🌱 Live Plant Shipping Notice Please be aware that shipping live plants carries inherent risks. Some plants travel better than others, and cosmetic damage may occur in transit. 🚫We are not liable for: • Damage caused by shipping delays • Mishandling by the carrier • Heat or cold exposure • Lost, stolen, or misplaced packages Once your package leaves our care, all responsibility transfers to you and the shipping carrier. 🪴 Plant Care Responsibility To ensure the best outcome for your new plant(s), please be familiar with their proper care requirements. We cannot be responsible for a plant’s decline once they are in your possession. 🛒 By Purchasing, You Agree to These Terms

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.