Last updated Sep 30, 2026

🌿 Welcome! Please review our shop policies below before claiming or purchasing. 1. Shipping & Handling Shipping Days: We ship orders out on Mondays and Tuesdays. Wednesdays when proximity allows, to prevent weekend delays at postal facilities. Weather & Heat Packs: The safety of your plant is our top priority. We monitor weather conditions closely and reserve the right to hold shipments during extreme weather. Heat packs must be purchased in winter temperatures Combined Shipping: If you purchase multiple items during our live shows or over the weekend, we are happy to combine shipping whenever possible. Shipping & handling will be charged at actual cost and overages will be refunded. 2. Live Sales & Claims Claiming an item during a live show is a commitment to purchase. Please make sure you are certain before you claim! Unpaid Carts: Unpaid invoices or abandoned carts, Invoices must be settled by end of show or the items will be returned to inventory and relisted. 3. Packaging-Every plant is packed with extreme care using industry-standard materials. Transit Risks: While we pack every box defensively, cosmetic damage caused by shipping is not covered under our live arrival guarantee, this can occasionally happen during transit and is considered excepted risk by the buyer when placing an order that will be shipped. 4. Returns, Refunds & DOA (Dead on Arrival) Policy All Sales Final: Due to the perishable nature of live plants, all sales are final once shipped. We do not accept returns or exchanges for buyer's remorse. DOA Claims: If your plant arrives severely damaged or in critical condition due to transit stress, you must notify us within 2 hours of delivery. Required Proof: To process a claim, you must provide a clear, unedited unboxing video showing the damaged plant and the original packaging box, within 2 hours of delivery. Heat or Cold damage caused by exposure post delivery is not covered by our live arrival guarantee, please arrange for someone to be available to receive delivery during inclement weather conditions. Plant care environments vary wildly once they leave our care (humidity, lighting, watering habits). Therefore, we cannot guarantee long-term plant survival once it settles into its new home, but we are always happy to share care tips and troubleshooting advice! In the event buyers experience any issue, please reach out to us and we will make every effort to remedy the issue. Customer satisfaction is our top priority and we will make every effort to find an agreeable solution regardless of the issue. Lastly, we would like to ask that you take the time to post your honest reviews regarding your experience purchasing from our shop, your reviews are not only greatly appreciated and extremely helpful for us, but also for others who are considering supporting our shop.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.