Last updated Sep 10, 2026

Due to the handmade and small-batch nature of my ceramic pottery, returns and exchanges are not accepted. Each piece is carefully crafted by hand and may include natural variations in glaze, texture, and shape—these are part of what makes every item unique and are not considered defects. All items are carefully packaged before shipment. Once an order has been accepted by USPS and is in transit, Happy Succa Clayworks is not responsible for any loss, delay, or damage that may occur during shipping. If your package arrives damaged, all claims must be filed directly with USPS. Please retain all original packaging materials and damaged items, as USPS may require them for inspection when processing a claim. By placing an order, you acknowledge and agree to these shipping terms.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.