Last updated Sep 13, 2025

Rae’s Jumpers does our very best to make adopting a spider an easy and delightful experience. However, we know how life can be and that things can go wrong or unexpected. Please fully read our guidelines and policies 🙏🏻. ‼️Please note: All spiders and items purchased from Rae’s Jumpers are not to be resold without prior consent. Please contact us before any listings or sales.‼️ 📋Return/refund policy 📋: -All live animal sales are FINAL and nonrefundable. -All orders, including shipping, must be paid in FULL before shipping. -Our LAG (live arrival guarantee) is only for spiders shipped to the FedEx hub and picked up within 2 hours of their arrival along with proof the spider did not survive. 🚚Shipping Policy🚚: -We ship live animals every Tuesday, weather permitting, except holidays. -We do not delay shipping if temps are too high for home, but can be sent to a hub. -Shipping for jumping spiders is $35 for 2day flat rate. -We always recommend shipping to a FedEx hub since this is safest for all live animals. -Our LAG (live arrival guarantee) is only for deliveries to the FedEx hub. -When temps are below 50/60°F or above 85°F, we ONLY ship to your local FedEx hub for pick up. -We do not ship below 35°F or above 98°F for jumpers & below 40°F or above 98°F for Tarantulas. -Any Tarantulas are shipped priority overnight to hub ONLY. We do not offer 2 day shipping for T’s. -We do not ship to P.O. Boxes. -Enclosures & 3d decor typically process and ship out in 5-7 days. -Shipping delays due to weather may occur. 📦 Customer Responsibilities for live animals 📦 : -Upon delivery, the customer must bring the animal inside to a temperature-controlled environment (68°F-78°F), such as their home or residence. -The animal MUST be brought inside to a residence or picked up within 15-30 minutes of delivery. Otherwise we are not responsible for the condition the animal arrives in. -We confirm all shipping information with customer before shipping any live animals. We will delay if no response. 📝Additional policy and terms 📝: -The listed sizes are estimated to the best of the breeders ability (can be an instar off). -Colors can and do change, lighten, darken with each molt. -Colors are NEVER GUARANTEED since that can change after each molt. -Sex cannot be 100% guaranteed until maturity (sex is determined to the best of the breeders ability). -Seller/breeder is not responsible or at fault for any color changes that occur after molts. -All adoption fees are nonrefundable. These fees cover the cost of caring for the spoods and making sure they are healthy for their new homes. -All of our spiders are guaranteed to be healthy and ready for rehoming at time of adoption. -Under certain situations and special circumstances, reviewed on a case by case basis, we will try our best to come to a fair resolution. Please just reach out to us directly ASAP. 🚛**We are not responsible for any mistakes, mishandling, delays, or any other incident(s) caused by FEDEX, UPS, USPS, or

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.