Last updated Aug 26, 2026

Welcome to Industry Plant on Palmstreet Review our stream policies before claiming, bidding, or purchasing. By participating in the live show, you agree to the following store guidelines: All Sales Final & Refund Policy Strict No Refund Policy: All sales are final. We do not accept returns, issue refunds, or process order cancellations once an item has been claimed, invoiced, or purchased. As-Is Condition: All products (plants, botanicals, wellness items, and lifestyle goods) are shown and described live on camera. Please inspect items carefully and ask questions during the stream prior to claiming. Claiming & Purchasing Rules How to Claim: Claims must follow the format announced by the host (e.g., item number/keyword). The host’s screen and timestamp determine the winning claim. No Backing Out: Claiming an item is a binding commitment. Backing out of claims, dropping bins, or failing to pay will result in an immediate block from future live shows. Payment Deadlines: Invoices and custom listings must be completed within 24 hours of stream conclusion. Unpaid items will be released back into inventory. Shipping & Live Holds Processing Time: Orders ship within 3–5 business days following payment confirmation. Live Holds & Combined Shipping: We offer combined shipping for items purchased across the same broadcast block. Request a hold during the stream before checking out. Address Accuracy: Ensure your Palmstreet shipping address is verified prior to checkout. We cannot alter delivery addresses once postage is generated. Damaged or Transit Issues While all sales are final, items damaged in transit will be addressed via shipping carrier insurance. To file a claim, submit an unboxing video and clear photos of the packaging and product within 24 hours of marked delivery through Palmstreet direct messaging.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.