Last updated Jun 13, 2026

Shop Guidelines — Airplantería 1. Processing Time We carefully prepare and pack each living air-plant order. Most orders ship within 2–4 business days (custom Shellyfish or large arrangements may take slightly longer). • Shipping days: Monday–Tuesday ⸻ 2. Shipping Methods We ship via UPS, FedEx, or USPS, depending on destination and transit conditions. • Standard / Ground: 3–7 business days • Expedited shipping: available at checkout and recommended during extreme weather ⸻ 3. Returns & Refunds Due to the living nature of air plants, all sales are final. Please note: minor cosmetic imperfections (such as small bends or natural variations) are normal and not considered damage. ⸻ 4. Weather & Packaging Policy • Plants are packed with eco-friendly protective materials. • Heat packs and expedited shipping are available as optional upgrades and are strongly recommended when temperatures may be extreme. • Weather conditions during transit are outside our control. ⸻ 5. Cold Weather Shipping Disclaimer Air plants are sensitive to cold temperatures. If forecasted temperatures drop below 40°F (4°C) at any point during transit, we strongly recommend purchasing a heat pack and expedited shipping. Orders shipped without these upgrades when temperatures fall below this threshold are shipped at the buyer’s risk. Weather-related damage in these cases is not eligible for refunds. ⸻ 6. US Shipping We ship throughout the mainland United States only. PO Boxes are not accepted to help ensure plant safety during transit. ⸻ 7. Receiving Your Plants Please unbox promptly upon delivery. Allow plants to breathe and acclimate, then follow the care instructions included with your order before placing them in displays. ⸻ 8. Shipping Delays & Claims If your package is delayed or lost, we’re happy to assist with tracking. For eligible damage claims, email friends@airplanteria.com within 24 hours of delivery with photos of: • The plant(s) • The packaging • The shipping label

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.