Last updated Mar 14, 2026

📦 Shipping & Policies We love plants just as much as you do—and we want yours to arrive looking their best. A few simple policies help us protect your order (and keep things fair for everyone), so please give these a quick read before checking out. ⸻ 🌿 Shipping Schedule We ship orders on Mondays and Tuesdays, with Wednesday shipping available for WA, OR, and CA. Orders are processed and shipped in the order received, typically within 14 days of purchase. ⸻ ❄️ Weather & Cold Protection Customers are responsible for monitoring weather conditions at both origin and destination when placing an order. To protect your plants, winter protection is required when temperatures are low. Winter protection includes: • Heat pack • Insulation • Shipping insurance If winter protection is recommended or required and not selected at checkout, we cannot be responsible for weather-related damage during transit. ⸻ 📦 Shipping Insurance We offer optional shipping insurance for all orders. • Insurance covers damage, loss, or issues during transit • Without insurance, we are not responsible for carrier-related damage, delays, or weather-related issues • All winter protection packages automatically include insurance If your order is important to you (especially rare or high-value plants), we highly recommend adding insurance for peace of mind. ⸻ 🍃 Plant Condition Disclaimer Plants are living things and may experience minor cosmetic damage during shipping, especially: • Light browning • Bent leaves • Sensitive variegation (white areas in particular) This is normal and not considered damage. ⸻ 📸 Unboxing Requirement If there are any issues with your order, please provide: • A full unboxing video • Sent within 2 hours of delivery This is required for us to review and consider any claims. ⸻ ⏳ Holds & Vacation Holds We are unable to hold plants after purchase. If you need delayed shipping, we offer a Vacation Hold add-on available for purchase at checkout. This covers the additional care required to safely hold your plant until your requested ship date. Orders will ship on the next scheduled shipping day unless a Vacation Hold is purchased. ⸻ 🚚 High-Value Orders For expensive or sensitive plants, we strongly recommend overnight shipping to reduce transit stress. ⸻ 💸 Cancellations All order cancellations are subject to a 20% restocking fee. ⸻ 🌿 Local Pickup Pickup is available at Three Rivers Crossing in Kelso, WA. We’ll notify you when your order is ready and coordinate a pickup time. ⸻ 📱 Questions? Text us anytime at 971-998-0822 ⸻ If any future “problem customer” situations pop up, this policy is going to back you up beautifully 😏

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.