Last updated Sep 4, 2026

Shop Policies & Shipping Guidelines Thank you for shopping with us! To ensure the best experience for our community, please review our store policies before completing your purchase. Refunds & Cancellations Final Sale: All sales are final. We do not offer refunds or returns. Shop responsibly. Cancellations: If you must cancel an order, a 40% restocking fee will be applied to the total item value. Mystery Plants: Items sold as "Mystery Plants" are final and cannot be exchanged or swapped for specific varieties. Shipping & Plant Health We ship out Monday- Wednesday the week After purchase is made. Courier Responsibility: We take great care in packaging, but we are not responsible for damage caused by the shipping carrier (e.g., broken stems, crushed boxes, or transit delays). Please file a claim with the courier if your package arrives damaged. Transit Stress: It is normal for plants to experience stress during shipping. This may include leaf yellowing or dehydration. Recommended Upgrades: To protect your investment, we strongly recommend: 2-Day Shipping for all live plants. Heat Packs/Insulation for cold climates. Cold Packs for extreme heat (e.g., FL, HI). Note: These upgrades must be added by the buyer at checkout. Rehab & Clearance Items Plants listed as Rehab are sold at a significant discount because they have cosmetic flaws, torn leaves, or other imperfections. Please do not expect a "10/10" aesthetic condition for these items. Shipping Rates Standard Rates: Our base shipping covers ground services. Final Adjustments: Because plants vary significantly in size and weight, final shipping costs for oversized items or expedited services (2-3 day) will be calculated once the order is boxed and ready for transit if necessary. An invoice will be sent in these cases for the overage difference. Customer Satisfaction We value your feedback! If you have a negative experience, please contact us directly before leaving a review. We would love the opportunity to make things right and offer a resolution to keep you coming back.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.