Last updated Sep 7, 2026

Hello! Welcome & thank you for reading! My name is Mary, & I’m a collector of pet friendly plants (mostly Hoya) 🥰 I’m so excited to share my collection with you! 🔹Base default shipping is UPS 3 day select (or USPS Priority for Alaska, Hawaii, California, & U.S. territory residents) & the cost varies based on buyer’s location. Buyers can upgrade or choose alternative USPS Priority shipping by purchasing the relevant listing from my shop. I will automatically upgrade your shipping at my discretion if enough funds are received to cover the shipping label & materials, & I will refund any overages >= $5. I ship Monday-Wednesday depending on the shipping type purchased to avoid weekend delays. I pack with extra care & love to maximize the chance of your plants arriving safely. However, some shipping stress is unavoidable, & please be aware that baby leaves & growing vines have an increasing chance of dying off with longer times in transit. Please allow up to 1-2 weeks for orders to be shipped, though they often ship the following week. Please purchase a hold or message me if you will be unavailable to accept packages. 🔹Please bid/buy appropriately. All sales are final. I only allow cancellations before the shipping label is created with a 15% restock fee at buyer’s expense & seller’s discretion. If needed, please request to cancel auction items ~during~ my live show so that items can be rerun to preserve auction integrity. Post-sale refunds (partial or otherwise) are also at my discretion. Due to the nature of shipping live plants, I cannot accept returns. 🔹At times, I may have multiple similar offerings, which will be identified by “grower’s choice” (“GC”) & selected by me with natural variations relative to the example listing picture or plant/cutting shown. *Please assume all GC cuttings are mid cuts & the minimum of any node range provided.* Cuttings will ship with the stems wrapped in damp moss & covered by foil to preserve freshness/prevent drying out while mitigating the chance of rot; please set them up to root in your desired medium the same day they arrive if possible to maximize the rooting success rate. By purchasing cuttings, you acknowledge the associated risk. I’m happy to help with rooting tips, though 🥰 🔹Please buy appropriate weather protection & shipping upgrades as needed. If you do not purchase appropriate protection, & your weather requires it, I will attempt to reach out to you to purchase it or hold your order, because I will not ship plants that I do not expect to arrive safely. The maximum hold time per box is 2 weeks. Please bring packages indoors ASAP after delivery & unpackage the plants/cuttings the same day. 🔹I’m a collector first, & I genuinely find joy in sharing my plants & seeing them thrive with you. I take great care in prepping & packing, but once a plant leaves my hands, I can’t be responsible for issues caused by shipping delays, weather, rooting progress (for cuttings), acclimation, or care. **However, if something arrives damaged or declines during transit, please reach out ASAP with clear photos or video so I can understand what happened. Prompt communication helps me support you, & if the issue is on my end, I will absolutely work with you & make it right to the extent I can. 🥰** 🔹As with any new plant, you should isolate & monitor your plant for pests or issues, leaving it in its original container & mix (no repotting) & slowly reintroducing it to light for a minimum of 2 weeks to allow it to acclimate to its new environment & recover from shipping stress. I treat preventatively with PureCrop1 & all rooted propagations are acclimated to ambient household conditions unless noted otherwise. Fresh cuttings may not be acclimated. 🔹Reviews are appreciated, but I expect fairness & reciprocity. Concerns must be communicated directly to me, as I do not monitor reviews for issue resolution & cannot address matters that are not brought to my attention. 🔹Respectful communication is expected. If a buyer engages in persistent disrespectful or abusive behavior, I reserve the right to cancel current & future orders, exclude them from participating in live shows or sales, & discontinue any goodwill gestures at my discretion. 🔹These guidelines should not be considered comprehensive. I reserve the right to reasonably amend my shop guidelines as unique unforeseeable situations arise or clarification is needed. 🔹Making a purchase implies you have read, understood, & agreed to my policies. Please reach out with any questions or concerns about my terms *before* making a purchase. 🔹Feel free to reach out with any questions or concerns at any time! I want to help your plants thrive 🥰

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.