Last updated Sep 22, 2025

🌱 Shop Guidelines – Please Read Before Ordering 🌱 1. Live Plants All of our products are live plants. Each one is unique and may vary slightly in size, shape, or color from the photos shown. 2. No Returns or Exchanges Because we ship live plants, we do not accept returns or exchanges. Once a plant leaves our care, we cannot reintroduce it into our collection for health and safety reasons. 3. Shipping Care We carefully package every order to ensure safe arrival. However, please remember that shipping may cause minor cosmetic imperfections (such as a bent leaf or a little soil displacement). This is normal and will not affect the health of your plant. 4. Plant Health Guarantee If your plant arrives severely damaged or unhealthy, please contact us within 24 hours of delivery with photos so we can review your order and assist you. 5. Customer Responsibility Once plants arrive safely, their care is the responsibility of the customer. Be sure to research your plant’s needs and give it the best environment to thrive. 🌞💧

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.