Last updated Jun 16, 2026

🌿 SHOP POLICIES 🌿 📍 Shipping from Kansas City, Missouri 📦 Shipping• UPS Ground is standard ($14 shipping, +$2 each additional plant)• A shipping upgrade option is available in my shop for buyers who would like faster shipping• If a shipping upgrade is purchased, I will reach out to discuss the best shipping method based on location, weather, and plant value• Orders will typically ship Monday–Wednesday• I do not currently ship to California, Hawaii, or Alaska 🌡️ Weather• Buyers are responsible for checking local weather conditions• Please communicate if you would like a weather hold• During warm weather, upgraded shipping is strongly recommended, especially for higher-value plants• Refund or replacement eligibility may be affected if recommended shipping upgrades were declined during periods of extreme weather 💳 Purchases & Cancellations• Please purchase responsibly• Buyer cancellations may be subject to a 10% restocking fee 🐞 Plant Care• Plants are grown in my home alongside beneficial insects. While I have not released beneficials in about a month, evidence of previous beneficial use may occasionally be present• Some cosmetic damage, stress, yellowing, or leaf loss may occur during shipping and acclimation 📹 Claims & Arrival Issues• An unboxing video is required for any shipping-related claim• Please contact me within 4 hours of delivery with any concerns• Plants left outdoors after delivery or delayed retrieval from mailboxes/porches are not eligible for replacement or refund 🌱 Live Plants• Live plants are unique and may experience shipping stress• I cannot guarantee future growth, variegation, rooting success, or acclimation to your environment• Cuttings, nodes, corms, and rehabs are sold with the understanding that growth timelines vary 💚 My goal is to provide healthy plants, clear communication, and a positive experience for everyone. If an issue comes up, please reach out—I'm always happy to communicate and work toward a solution.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.