Last updated Sep 9, 2026

Rare & Rad Roots - Shop Guidelines Hey there! Thank you for checking out my shop. Please read carefully before bidding and purchasing! 📦 SHIPPING: Orders ship through 2-day UPS. Upgrades are available in my shop. Please note, I REFUND any shipping overages. If shipping costs exceed the flat rate you’re charged by +$5, I will invoice you. Orders go out Mondays and Tuesdays! Once a label is created, your box is closed. NOT CURRENTLY SHIPPING TO HAWAII OR ALASKA (sorry!) 🐞 BENEFICIALS: My plants are grown with beneficial bugs so don’t be surprised if a tiny, harmless hitchhiker tags along! 🪴 SUBSTRATE: Most plants will be shipped in a soilless blend! Some may be shipped in a fluval stratum & perlite blend, or sphagnum moss. 🌡️ WEATHER: I do not offer heat or ice packs. If you live in a cold or hot climate, I would HIGHLY recommend upgraded shipping. Orders shipped through default shipping are at the buyer’s risk. 🎥 LIVE ARRIVAL CLAIMS: Upgraded shipping is required for Live Arrival Guarantee when temperatures are unsafe. Live Arrival Guarantee only applies to plants that arrive dead on arrival. A clear unboxing video within 2 hours of delivery is required for any claims; the video must show the package being opened, the plant(s) and packaging. Please message me within 2 hours. I will do my best to resolve any issues that may arise so please message me before submitting a review 🫶🏼 ❌NOT COVERED: * I am not responsible for carrier delays, lost or mishandled packages. * Shipping stress or any minor cosmetic damage- yellowing and leaf dropping is not uncommon during transit * Plant care after arrival- they’re your babies now! * Variegation is never guaranteed and may change over time * No returns, cancellations or exchanges Thank you so much for your support! Your satisfaction means the 🌎 to me so please message me if you have any questions or concerns! By placing an order, you agree to the policies and terms stated above & Palmstreets Terms and Conditions.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

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