Last updated Aug 25, 2026

Customer Care & Communication Policy At Jessesleaf, I believe good business starts with good communication. Every message and order matters, and I aim to respond to customer inquiries as quickly as possible. Response Time I usually reply to messages within 24–48 hours, excluding weekends or major holidays. Communication Style: All communication is friendly, respectful, and helpful. I love answering plant questions, helping identify care issues, and ensuring you feel confident in your purchase. How to Reach Out You can contact me directly through the shop’s messaging platform or email (if applicable). Please include your order number, photos if needed, and any relevant details to help me assist you efficiently. Transparency: If a plant you ordered experiences an unexpected issue before shipping, I’ll always reach out to you first to offer a replacement, refund, or alternative. Order Adjustments If you need to change or cancel your order, please contact me within 12 hours of placing it. After that time, I may have already prepared or shipped your plants, and cancellations may not be possible! CANCELING MAY RESULT IN A 30% “RESTOCKING” FEE!!!! ❌ Availability Because I work with living inventory, some plants may have limited stock or natural variation. On rare occasions, an item may sell out before the website updates. In such cases, I’ll reach out with alternative options or a refund. Shipping Policy Shipping live plants requires care and timing — and I take both seriously. Shipping Schedule Packages are normally shipped Monday, Tuesday, and Wednesday. / This schedule ensures plants do not get stuck in transit over weekends, reducing the risk of damage or stress. Heat packs and insulation are available for purchase, especially recommended for quarter regions or during periods of cold or heat extremes. If a heat or cold pack is suggested in a product listing and is not purchased, Jessesleaf cannot be held responsible for temperature-related damage. During severe weather, I may hold your order temporarily to ensure your plant travels safely. I’ll always communicate if that happens. Shipping times vary based on location and carrier. Most orders within the U.S. arrive within 2–5 business days after shipping. Jessesleaf is not responsible for carrier delays once a package leaves my possession. Refund Eligibility A full refund is available only if all the following conditions are met: An unboxing video is provided showing the moment the package is opened. You contact Jessesleaf within 24 hours of receiving your order. The issue qualifies under valid conditions (outlined below). Refunds Exclude Weather damage (heat or cold stress when a heat/cold pack was not purchased or recommended). Shipping carrier delays or mishandling once the plant is in transit. Buyer neglect, including improper unboxing, delayed unpacking, or incorrect plant care after delivery. Minor cosmetic damage, such as a bent or broken leaf, or small surface spots, as these are common and do not affect plant health. Process If your plant arrives with serious damage that’s not related to the exclusions above, please send your unboxing video, photos, and order number to Jessesleaf within 24 hours. If approved, you may receive a full or partial refund, or a store credit depending on the situation Returns Due to the perishable nature of plants, returns are not accepted. Once a plant has been shipped, it cannot be sent back safely Upon Arrival When your plant arrives: Unbox it as soon as possible. Allow it to acclimate in a stable environment out of direct sun for a few days. Do not repot immediately; let it settle for about a week first. Plant Responsibility Once your plant is in your care, it becomes your responsibility to provide proper lighting, watering, and environment. Jessesleaf is always happy to provide care advice — just reach out anytime! Packaging Materials: I use recyclable and biodegradable packing supplies whenever possible. Propagation: Many plants are propagated in-house to reduce the demand for wild-collected species. Waste Reduction: I reuse boxes and materials when clean and appropriate, minimizing waste without compromising presentation. Ethical Sourcing All plants are obtained from reputable growers who share a commitment to responsible propagation and plant health. By purchasing from Jessesleaf, you agree to the policies and terms outlined in this document. These guidelines exist to ensure clarity, fairness, and mutual respect between shop and customer. I take pride in being transparent about how I operate — because I want every person who buys from Jessesleaf to feel confident, informed, and appreciated. If you have any questions, I’m always just a message away. Thank you for being part of this journey and for supporting a small, independent plant business built with genuine care and love. Your trust means everything — and I’ll continue to grow, learn, and adapt alongside the beautiful plants we share 🪴

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If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.