Last updated Jun 15, 2026

Thank you for supporting our store! To ensure a smooth shopping experience, please carefully review the following policies before placing an order: 🌸Shipping • Most orders will be shipped the following week. please contact us if you want a different arrangement. • All orders are shipped bare root. 🔁 Restocking Fee • All approved returns are subject to a 25% restocking fee. • Shipping charges are non-refundable. • Returned items must be in original condition and must be pre-approved. ❌ Order Cancellations • No cancellations are allowed after an order has been placed. Please double-check your order before confirming your purchase. 🔒 All Sales Final • All sales are final. We do not offer refunds, exchanges, or returns unless an item arrives damaged or defective (and is reported within 4 hours of delivery). 📦 Missing or Damaged Items • If your order arrives with a missing or damaged item, you must provide an unboxing video that clearly shows the unopened package being opened for review. • Claims without an unboxing video will not be accepted. • We are not responsible for damaged or lost packages. 📩 Questions? If you have any questions or concerns about these guidelines, feel free to contact us before placing your order.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.