Last updated Oct 6, 2026

🌿 SHOP + SHIPPING GUIDELINES 🌿 PLANTS: Plants are sold as rooted starts/cuttings from my mama plants unless otherwise stated. Root systems vary, with some more established than others. Please allow plants time to acclimate before transferring. Live plants may experience normal shipping stress. Plants are treated regularly with systemic. 📦 YEAR-ROUND SHIPPING: Orders ship USPS Priority or UPS 3-Day, depending on which is expected to arrive faster. UPS 2-Day/Next Day upgrades are available in the shop and are highly recommended during extreme hot or cold weather. Standard shipping does not include coverage for weather-related damage, carrier delays, or shipping stress. Any request for a refund due to shipping condition requires upgraded shipping and the appropriate seasonal protection when applicable (heat pack/insulation, etc.). 🌡️ Please check your local weather before ordering. I am happy to hold plants for up to 2 weeks at no charge for safer shipping conditions. After 2 weeks, the order will ship. 📦 Plants are packed with polyfill and packing paper by default. Winter insulation and heat packs are available separately in the shop. 🚚 IMPORTANT: Buyer is responsible for knowing their state's plant regulations and for selecting appropriate shipping/protection. I am not responsible for carrier delays, lost/confiscated packages, weather damage, or failure to root cuttings. ‼️ No refunds for accidental purchases. Cancellations are subject to a 20% cancellation fee. 💥 Missing plants or order issues must be reported within 6 hours of delivery with an unboxing video. 💚 Please purchase only if these guidelines are acceptable. I'm always happy to help with questions or concerns!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.