Last updated Sep 22, 2026

❗️❗️❗️Cancellations & Final Sale❗️❗️❗️ All sales are final. •No cancellations once an item is purchased. •Plants are purchased immediately after sale and cannot be returned. •If a cancellation is approved at our sole discretion: •A 50% restocking fee applies; •Cancellation is only allowed during the same live auction in which the item was purchased. ✈️Import & Shipping All plants are imported from China to our California warehouse and shipped from there. 🏘️ Imported live plants may be subject to random customs inspection. If selected for customs hold, delivery may take up to 30 calendar days. Delays caused by customs procedures are beyond our control. We will offer a full refund only if the package does not arrive after the 30-day window.👮‍♂️ Shipping Policy ⚠️ Weekly shipments only. No immediate shipping for live plants. All plants ship bare-root. Each plant undergoes inspection, quarantine & acclimation, ensuring healthy arrival. We process a batch of orders and generate shipping labels every 3 days. Please let us know in advance if you would like us to hold your basket. Holds are available during each of our live sales to add to your orders. The orders will ship the week of the date stated on the hold purchased. If a hold exceeds our two-week extension period, your order will be shipped.Our expected delivery time depends on your region and is approximately 2–3 weeks. Please do not place an order if you cannot accept this timeframe. We only ship to Contiguous 48 United States. Alaska, Hawaii, Puerto Rico and other US territories are NOT included in standard shipping. If you are from these areas, please contact us before placing a bid; extra shipping cost will apply and the live-arrival guarantee is void for these locations. Live Arrival Guarantee If a plant arrives dead or non-viable, we will offer a replacement or refund. If a comparable replacement is unavailable, a store credit will be issued. ❌ No Guarantees for Cosmetic Damage We do not offer refunds, replacements, or credits for cosmetic or stress-related damage, including but not limited to: •Leaf loss or full defoliation •Yellowing, spotting, or blemishes •Broken stems or petioles If the plant is alive and capable of recovery, the issue is considered cosmetic and not covered. 📦 Shipping & Delivery The live arrival guarantee applies only if: •The package is received on the first delivery attempt, or •Picked up the same day if held by the carrier. Shipping stress is normal and expected. Failure to receive or collect the package on time voids all guarantees, regardless of cause. 📷 Claims & Documentation If a plant arrives dead or severely damaged, you must: •Contact us within 24 hours of delivery; •Provide all of the following: •Photos of the unopened package; •A single, continuous unboxing video showing: package opening, packing materials, and the plant being fully unwrapped; •Clear photos or video of the plant immediately after unboxing. ❗️ Claims submitted after the 24-hour window, without a full unboxing video, or with incomplete or unclear documentation will not be honored. No exceptions. ⛅️ Weather Holds We reserve the right to delay or hold shipments due to unsafe weather. Customers will be notified directly. Delays for safety do not qualify for cancellation or refunds. ✅ AgreementBy purchasing or bidding, you acknowledge that you have read, understood, and agreed to all shop policies listed above.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.