Last updated Sep 3, 2026

Welcome to PlantHeadMom on Palmstreet! We’re so excited to share our plant babies with you! To make sure everything runs smoothly, please take a moment to review our shop guidelines: Thank you for your recent purchase with us! ‼️Effective 06/08/26 We do not ship to AZ, CA, HI, LA, NC, MS, TX & PR Please refrain from bidding if you are in one of these states. If you bid on a plant and won the auction, we will have to cancel the order after the live and a 10% restock fee will apply. No exceptions! Shipping Policy • We ship via UPS, USPS & Fed Ex. I will provide a tracking number once your order has been processed. • Please make sure your shipping address is correct at checkout—we are not responsible for packages sent to the wrong address due to customer error. • Any shipping overages will be covered at the buyers expense. No exceptions. ‼️ •10 PLANT MAX PER ORDER for combined shipping • ONCE TRACKING ID IS GENERATED YOUR COMBINED SHIPPING ORDER WILL BE CLOSED AND CAN NO LONGER BE ADDED TO. 🚨We are NOT responsible for any damaged, LOST, delayed or stressed plants during shipping. Especially damages caused by mishandled boxes. We will do our best to make it right, message me first! Please do NOT leave a bad review for circumstances that are clearly out of my control. ➡️Effective immediately, due to the high volume of sales, we can no longer offer to hold plants. Please plan accordingly! Processing Time • Orders are typically processed within 2–3 business days, but may be delayed slightly during peak seasons. • Orders placed after 12PM (noon) on Wednesday will be shipped the following Monday. We do not want your plants sitting in extreme temperatures during the weekend. ⸻ Refunds & Returns • All sales are final once shipped due to the perishable nature of plants. • Refunds are only considered if the plant arrives damaged or dead. To be eligible: • You must email us within 24 hours of delivery. • You must provide a clear unboxing video that shows the plant was DOA (dead on arrival) and how it was unpacked. A brown leaf or two is not considered DOA • If a refund is approved, a partial refund or store credit may be issued. • Cancelled orders before shipment are subject to a 25% restocking fee. Plant Health & Care • Each plant is carefully inspected and packaged before shipping. Minor cosmetic damage (like a broken leaf or minor soil disturbance) can occur during transit and is not grounds for a refund. • All plants require general care. However, it is up to you to acclimate your new plant to your home environment. • Please be mindful of your local weather. We recommend purchasing a heat pack/ insulation if needed during cold months. 💚 Thank you for taking the time to read and follow my shop guidelines. HAPPY BIDDING!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.