Last updated Jun 14, 2026

🌿 The Sassy Plant Lady’s Shop Guidelines 🌿 ABSOLUTELY NO CANCELLATIONS OR EXCHANGES! NO REFUNDS ACCEPTED FOR ITEMS DAMAGED DUE TO SHIPPING DELAYS OR WEATHER. PLEASE UPGRADE YOUR SHIPPING! THERE ARE 6 LEVELS OF SHIPPING/WEATHER PROTECTION IN THE SHOP. WE ARE NOT RESPONSIBLE IF YOU CHOOSE NOT TO UTILIZE UPGRADES DURING HOT/COLD WEATHER. I use beneficial insects. If your plants arrive with any hitchhikers, those are the good guys! Where sass meets soil—and your plant mail gets the VIP treatment. All descriptions are intended as satire and should be taken as such. 🚚 Shipping Info Shipping out of sunny Kentucky every Monday/Tuesday/Wednesday via UPS 3-Day or USPS Priority (depending on location)—because your plants deserve first-class travel. Shipping runs every Monday. Order by Sunday at noon (CST) to hop on the next truck. Miss the cutoff and you’ll ride with next Monday’s crew. Need it faster than a pothos on caffeine? Upgraded shipping available in the shop. Local pickup in Bowling Green? Heck yes. Slide into my DMs to schedule your leafy rendezvous. ⚠️ Shipping to HI, AK, or PR will likely have additional shipping charges, upgraded shipping is highly encourage and overages will be invoiced after purchase — my plants don’t do long-distance drama. --- ❄️ Cold Weather Shipping If your local temps dip below 50°F, don’t play games with your greenery. Add upgraded shipping, heat pack + insulation to keep your plant babies cozy. Please note we are not responsible for weather or shipping damages. --- 💌 Packed with Sass & Care Every order from The Sassy Plant Lady is wrapped like it’s headed to a plant prom—because I pack your plant mail the way I’d want mine to arrive: safe, stylish, and a little extra. --- 📦 Responsibility Disclaimer Once your package leaves my hands, I’m cheering it on from the sidelines—but I’m not responsible for: • Postal delays • Weather tantrums (heat or cold) • Mishandling in transit • Cosmetic damage from being shipped or boxed If your delivery’s late and the plants arrive looking like they partied too hard, unfortunately I cannot claim any responsibility. --- 🔁 All Sales Are Final No returns, refunds, or exchanges—because once you claim a plant, it’s yours to love and nurture. Changed your mind? There’s a 25% cancellation fee if you cancel after purchase. --- 🎥 Unboxing Policy To be eligible for any claims, please record an unboxing video within 2 hours of delivery showing the full contents. No video = no tea, no shade, no claims. --- 💬 Questions or Plant Drama? I’m always here for care tips, rehab advice, or just to gush over your new leafy loves. Thanks for supporting The Sassy Plant Lady—where every plant comes with a little sass and a whole lotta heart. 💚

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.