Last updated Mar 30, 2026

Plants & TC Boxes are open Mon-Sun. Items are shipped M., W., & Th. so items are not held over the weekend. Plant items bought via purge, shop listings, and lives combine into one box. UPS 2nd day arrival is standard for all 48 CONTIGOUS STATES. AK or HI customers MUST reach out to upgrade shipping as our standard rates don’t cover transportation to these locations. Next Day upgrade is available in the shop. Shipping time is from when the box leaves the shipping facility to when it arrives, NOT from time of purchase to time of arrival. We are not responsible for shipping delays or damages caused by the carrier. Weather-proofing (cool & heat packs) is offered in the shop. Customers who do not purchase necessary weather-proofing upgrades void all live arrival guarantees in instances of extreme temperatures. If you do not purchase the necessary weather-proofing upgrades, we are not responsible for any damage caused by extreme temps. Please check the temperatures of our location and the address you are shipping to the week of shipping. Weather-proofing can be purchased at any time prior to the creation of your shipping label (the Monday after purchase). Purchase weather-proofing when temperatures are below 45° or above 85° at either our location or yours. Should we feel that temperatures are unsafe to ship your package in, even with weather-proofing, we may postpone sending it out. Customers will receive notice alerting them their package is being held. Michigan’s winters occasionally reach subzero temperatures. We want to ensure the health & safety of your purchase! Should any shipping delays or issues occur while in transit, we can assist you in resolving them with the shipping company. Local pickup is available Sun-Mon and Wed-Fri with notice. Message us to schedule! Local pickups must be arranged ahead of time so a staff member can prepare your order. Customers are welcome to shop shelved stock at any time! Customers will receive shipping information once the box has closed and shipping label has been created. Returns are not offered. Clearance, auction, and purge items aren’t eligible for cancellations. Please bid responsibly. Shop listings can be cancelled within 24 hours of purchasing but incur a 20% stocking fee to be removed from the refunded amount. Live arrival is guaranteed on non-clearance items if the buyer purchases weather-proofing during extreme temps and there has not been damage caused by shipping delays, handling during shipping, or loss of the package. Refunds/credits are available at the seller’s discretion based on the quality of the item upon arrival. Buyers must submit claims within 24 hours of arrival with video of unboxing and item condition. Shipped plants run the risk of cosmetic damage while in transit. Clearance items are not eligible for refunds/credits as, by purchasing these items, the buyer is aware of their condition.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.