Last updated Aug 31, 2026

Plants and art sent to Alaska or Hawaii cost more to ship. I will be reaching out to you to let you know the additional charges and will invoice you. Custom Artwork: You will need to send me a good quality photo of the animal/pet/plant that you’d like to be painted. Additonal photos are recommended so that I can get an idea of the animal’s coloring and conformation. I will do a sketch and seek your approval before beginning the painting process. Premade Artwork: Satisfaction guaranteed, but buyer will have to pay return shipping. Plants: No returns. All sales final. Unpacking video/photos required for a refund. If the plant receives damage that is clearly the result of my packing then I will refund. Buyer is responsible for checking weather and purchasing insulation, heat, and/or a shipping upgrade. Plants are not guaranteed if you do not purchase cold weather protection and an upgrade if your plants suffer from cold damage. For all items: I am not responsible for carrier delays/damage. If a package arrives later than quoted by UPS/USPS, I will try to get a refund for you, but this usually takes time and isn’t always successful. Shipping to AK, HI, ID and IA is more. There is a listing in my shop for you to purchase the extra shipping cost. If you don’t purchase this then I will message you an invoice.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.