Last updated Oct 16, 2025

Shipping Policy: We will only ship within the United States. It is your responsibility as the buyer to research your local laws and regulations regarding any restrictions on plant and livestock species before making a purchase. Free Shipping is valid for orders with a subtotal exceeding $199 and all orders will be shipped via UPS. Hardgoods purchased for delivery after 3pm will ship the following day. Items purchased for delivery after 3pm on Friday will ship Monday. Aquatic Livestock and Plants will only ship Monday - Wednesday. For orders placed after 3pm on Wednesday, the order will be shipped the following Monday. All livestock will be shipped UPS Next Day Air. All plants will be shipped UPS Ground by default; we recommend upgrading to 2nd Day Air to guarantee live arrival. Plants shipped by UPS ground will not have a live arrival guarantee. Return Policy: You may return or exchange an unused or unopened item for a refund (excluding shipping and handling charges) within 30 days of purchase. Used or opened water treatments and fish food are not returnable. All sales of plants and livestock are final and non-refundable. Should aquatic life or plants arrive deceased, please provide us with the following photos: a photo of the deceased plant or animal still in its shipping bag, a photo of the deceased plant or animal lying outside the bag on a paper towel, and a photo of the shipping container showing the shipping label. A refund will be issued once we verify the damage and receive the requested photos.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.