Last updated Aug 20, 2026

IF YOU WANT AN EXACT PLANT, PLEASE MAKE SURE THE PLANT YOU ARE PURCHASING HAS A NUMBER AT THE END OF IT! IF IT DOESNT HAVE A NUMBER - ITS GROWERS CHOICE! “Winter Shipping Insurance” includes a heat pack/insulation but it is not a guarantee that your plants will arrive alive. Please dm us if you want us to hold your order (up to two weeks) to wait for a better shipping window. If your daytime highs will be below 40F at any point within a 10 day window, please wait to order as we will not refund or replace your order if it is damaged due to freezing temps that are beyond our control. Heat packs can only do so much and once temperatures fall below a certain point, they do very little. Even though your temps may be warm enough, your plants will likely travel through cold weather. Take this to mind because we do not refund for cold damage. **** NO REFUNDS FOR LOST, STOLEN, MISDELIVERED PACKAGES. You are responsible for filing a claim with the carrier, but we are more than happy to assist if needed! **** *** NO REFUNDS FOR PLANTS THAT ARE DAMAGED DUE TO CARRIER DELAYS. WE CANNOT CONTROL THE CARRIER, SORRY! *** - Any plants shipped to a location above 100F that are damaged due to hot temperatures, will be ineligible for refund, store credit or replacement. - Certain plants may experience leaf loss, yellowing leaves, broken leaves or broken petioles during shipping. We only cover damages if the damage is deemed to be a result of our packaging. - No refunds, credits or replacements on auctions - No cancellations after 24 hours. No exceptions. - 10% cancellation fee within 24 hours of purchase

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.