Last updated Jun 28, 2026

By purchasing with Deathproof Pots & Plants LLC, you agree to the terms listed below. Shipping & Live Plant Policy General Plant Disclaimer All plants are living organisms and may experience minor cosmetic damage, stress, or leaf loss during shipping and acclimation. Small imperfections are normal and do not qualify for refunds or replacements. Plants may look different from listing photos due to natural variation, seasonality, and new growth. ⸻ Shipping Policy Processing Time Orders ship within 1-2 weeks but could be longer due to processing a higher volume of orders (we’re only a two person crew!). Let us know if you need something sooner and we’ll try to accommodate. Shipping delays caused by carriers, weather, holidays, or incorrect addresses are outside our control. ⸻ Weather & Temperature Risks Customers are responsible for monitoring their local weather before ordering. We strongly recommend adding: heat packs during cold weather insulation during temperature extremes We reserve the right to delay shipping during dangerous weather conditions to protect plant health. ⸻ Shipping Damage Requirements If your order arrives damaged, you must contact us within: 24 hours for severe damage 48 hours for general concerns Claims must include: clear photos of the plant photos of packaging photos of shipping label photos taken immediately upon arrival Without photos, we cannot process claims. ⸻ Refund & Replacement Policy Eligible for Refund or Replacement We may offer refunds, replacements, or store credit if: the wrong item was sent the plant arrives dead on arrival (DOA) severe transit damage occurred All claims are reviewed individually. ⸻ Not Eligible for Refund Refunds/replacements are NOT issued for: minor cosmetic damage broken leaves soil shifting during transit acclimation stress delayed growth minor pest damage that is treatable customer neglect after delivery packages left outside after delivery incorrect shipping addresses entered by customer weather-related damage when protection was declined Cuttings are especially vulnerable and may wilt or yellow during transit. ⸻ Plant Cutting Policy Rooted & Unrooted Cuttings Cuttings are sold as propagation material and may: arrive dehydrated lose leaves require acclimation time root at different rates We cannot guarantee rooting success after arrival due to environmental differences and care conditions. ⸻ Winter Shipping Policy When temperatures are below 32°F: heat packs may be required insulation may be required orders may be held until safer weather Customers who decline winter protection assume all cold damage risk. ⸻ Pest Policy We take pest prevention seriously, and use beneficial bugs as pest prevention, but due to the nature of live plants: occasional minor hitchhikers may occur quarantine of new plants is always recommended No refunds are issued for minor/treatable pests. ⸻ Return Policy Due to agricultural regulations and biosecurity concerns, we do not accept returns on live plants. ⸻ Customer Kindness Clause We reserve the right to refuse service, refunds, or future sales to customers who are abusive, threatening, or attempting refund fraud. Pottery Disclaimer Handmade Pottery Many of our pots are handmade, hand-glazed, or artisan-produced. Because of this, natural variations are expected and make each piece unique. These may include: glaze variation small surface irregularities kiln marks tiny pinholes or bubbles slight asymmetry texture differences minor dimensional variation These characteristics are considered part of the handmade process and are not defects. ⸻ Pre-Loved / Vintage Pottery Pre-loved, vintage, and secondhand pottery may show signs of age, wear, and prior use. Possible imperfections may include: small scratches crazing patina discoloration minor chips or flea bites manufacturing irregularities consistent with age Any major damage will be disclosed in listings when possible. By purchasing pre-loved pottery, customers acknowledge that these items are not in factory-new condition.

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