Last updated Apr 30, 2026

Live Pricing: Price of an item or bundle stated/showed during a live session is only valid during that current live. Shipping Disclaimer: Some leaf yellowing may occur during shipping. We guarantee live arrival as long as weather protection, 2 day shipping has been applied* and the plants are not affected by delays or mishandling, including but not limited to: lost packages, extended transit times, or damage caused by delivery personnel. It is the buyer's responsibility to monitor tracking and report any delays and shipping damages. *Weather Protection & 2 Day Shipping Req. (Oct - May) Reporting Issues: If you experience any problems with your order, please email (Support@ktropicals.com) with an unboxing video and photos within 2 hours of delivery. Plant Procedures/After Care: All plants go through a weekly pest preventative treatment with a rotation of many organic solutions. It is still HIGHLY recommended for you to quarantine all plants from us or even anyone!! Return Policy: All plants are sold as is. We do not offer exchanges, refunds, or replacements. All sales are final. By completing your purchase, you acknowledge and agree to these terms. Store credit offered at the discretion of the seller upon review Cancellation Policy: If a cancellation is requested, a 20% restock fee + additional processing fees will be incurred. Please be certain before swiping/bidding and buying.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.