Last updated Oct 29, 2025

•All sales are final. No exchanges. No refunds except for DOA with immediate proof after pickup. Live arrival guarantee, but buyer assumes all responsibility of care once the animal is in their possession. Any health issues that arise is the responsibility of the buyer. I will answer any questions in regards to care. •$60 overnight shipping includes a clean, new foam insulated box, a new deli cup, a new cryopak, and any other appropriate packaging in regards to temperature (heat or cold pack). •Fedex shipping delays do happen. Once the packages are dropped off by seller, delays are out of the control of seller.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.