Last updated Oct 12, 2026

📦: Shipping from Walnut, CA on Mondays and Tuesday via UPS 2 DAY/FEDEX 2 DAY or USPS Priority. Ground shipping/usps priority may be used within the state of CA. Upgraded shipping available by buyer. Local pick up can be arranged. (ALL LOCAL PICKUPS MUST BE DONE BY THE SUNDAY 12pm BEFORE SHIPPING DAY OR IT WILL BE SHIPPED OUT) ❄️: If your temperature is below 50 degrees (plants) and 38 degrees (Tissue Cultures), heat packs and insulation is strongly recommended. If you are not sure, you can always message with questions LIVE ARRIVAL guarantee only if winter shipping package is purchased (heat, insulation, NEXT DAY shipping) and summer shipping of NEXT DAY SHIPPING. WITHOUT next day shipping, buyer assumes all responsibility of any temperature or shipping delays caused damages and a refund or replacement will not be granted. ❤️: I pack with love and care, as how I would expect my package to arrive. 🙅🏻‍♀️: I am not responsible for packages after they leave my care—buyer assumes all risk. I am not responsible for any damages or delays to packages (including but not limited to delays or heat/cold damages, or anything that is out of my control). If your package is DELAYED PAST your estimated DUE DATE, this VOIDS LIVE ARRIVAL GUARANTEE. 🚫: No returns/refunds/or exchanges. ALL SALES FINAL. 30% fee on all canceled orders. No cancellations will be accepted after shipping labels are created. 📸: Unboxing videos are required within 1hr of delivery of its entire contents (from cutting open th tape, and carefully and clearly showing each item) in order to make any claims. FOR TISSUE CULTURES videos and photos must be taken BEFORE deflasking. 🪴: I am happy to answer any questions, and offer plant support/rehabilitation to the best of my abilities. Thank you and happy planting!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.