Last updated Aug 22, 2026

SHIPPING GUIDELINES Standard shipping is provided through UPS 2-Day service, depending on your zip code, package weight, and order size. To help save on shipping costs, orders may be combined whenever possible. Once a shipping label has been created, orders can no longer be combined. Order holds are available only for emergencies, vacations, or extreme weather conditions and are approved on a case-by-case basis. Please keep in mind that we are a small business. We do our best to ship orders as quickly as possible, but we ask that you allow 1–2 weeks for processing and shipment. Please Note: During scheduled breaks, time off, or hold periods, additional processing time may be required. Please refer to the shipping dates listed in our main profile bio for the most current information. HOYA POLICY & CARE Please allow your Hoya up to 4 weeks acclimate after arrival. Hoyas are sensitive to sudden changes, so do not repot immediately. This will void our guarantee. Tube cuttings: Leave the cutting in its water tube until healthy roots have formed. Moving out of the tube before roots form voids guarantee. Hoyas in Pots: Keep the plant in its original pot for at least 4 weeks before repotting. For the best transition, let your Hoya rest for 24-48 hours before placing it back into high humidity. Hoyas prefer to dry completely between waterings and generally thrive with minimal watering. We offer a 30 day arrival guarantee. If your Hoya arrives with an issue, we will provide a replacement or, if unavailable, a similar Hoya. To qualify, the plant must remain in its original tube or pot, as repotting voids the guarantee. Please message us before any changes are made. LOCAL PICK-UP GUIDELINES We offer local pick-up between Bellingham and Seattle. Please coordinate with either myself or my assistant to arrange a pick-up. Customers must be flexible and willing to meet at a mutually agreed-upon location within this area. We also offer discounted ground shipping and overnight shipping upgrades for local orders. ⸻ GIVEAWAY RULES You must be present to win and claim your prize. If you are not present when your name is called, we will perform a countdown and re-run the giveaway. Exceptions may be made at our discretion. Our goal is to create a fair and safe environment for all customers. ⸻ ATTENTION: ORDER HOLDS We provide complimentary order holds for extreme weather conditions and short vacations. If we hold your order for one week at your request, cancellations will not be accepted. We care for your plants to the best of our ability while they are being held. Please keep in mind that holds longer than one week may result in plant growth and occasional cosmetic damage while stored in our hold trays. If significant damage occurs, we will contact you to coordinate a replacement. ⸻ COSMETIC DAMAGE POLICY Snapped stems and minor cosmetic damage can occasionally occur during shipping and may be unavoidable. If the stem remains intact, we ask that you continue caring for the plant as normal and allow up to 30 days for new growth to appear. If no new growth is observed within 30 days, we will replace the plant. ⸻ IMPORTANT Our business hours are Monday through Friday, from 10:00 AM to 9:00 PM. We reply Sunday Afternoon through Wed morning for requests, questions and concerns. If you have sent a message, please expect a response on these days. If you experience an issue over the weekend, please know that we periodically check messages and will respond no later than Monday morning. VOIDED Guarantees: All Guarantees listed will be voided for any hostile or rude behavior towards my staff. We are here to help, and will do everything in our power to find resolve. Please remember to be kind, or guarantee will be voided 🖤 ⸻ SHOP CREDIT & FREE SHIPPING Shop Credit and Free Shipping rewards do not automatically apply through the app. Please send us a message so we can coordinate your refund, discount, or credit. * Shop Credit and Free Shipping rewards expire after 15 days. * Rewards may be used one time only. * Credits and discounts cannot be stacked on a single plant. * Credits cannot be transferred or traded. ⸻ CANCELLATIONS We understand that circumstances can change, and cancellations may be approved on a case-by-case basis. All orders that get approved cancellation will be subject to a 25% restocking fee based on the original sale price. ⸻ QUESTIONS OR CONCERNS If you have any questions, concerns, shipping delays, or package damage, please contact us immediately. If given the opportunity, we will always do our best to make things right. Our goal is for every customer to receive happy, healthy, and thriving plants. Thank you for being here and supporting our small business! — The Weeb Team

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.