Last updated Sep 21, 2026

🌿 Welcome! I’m Leslie, the owner behind the shop. Thank you for supporting my small business! Please review the policies below before purchasing. 🤍 By placing an order, you acknowledge and agree to these policies. ✨ SALES • All sales are final. Cancellations are subject to a 25% fee. 📦 SHIPPING • Orders ship Monday–Tuesday via UPS 3-Day. • USPS Priority, UPS 2-Day, and Next Day options are available in the shop. • Please allow 1–2 weeks to ship. Hoya Botanica is a small business, and orders are carefully packaged around our shipping schedule. We strive to ship the following Monday after purchase whenever possible. • Once shipped, we are not responsible for carrier delays, lost packages, or weather-related damage. Please track your package and bring it indoors immediately upon delivery. 🌡️ WEATHER • Customers are responsible for appropriate shipping upgrades and weather protection when needed. Hoya Botanica may delay shipping during extreme weather. 🌱 LIVE ARRIVAL Live-arrival coverage requires all of the following: • UPS 2-Day or Next Day shipping • Package brought indoors within 30 minutes of delivery • Continuous, timestamped unboxing video submitted within 2 hours • Concerns reported within 24 hours • Plant remains in its original condition for 24 hours — repotting, altering the plant, or changing the original medium voids coverage • Required weather protection purchased when applicable UPS 3-Day, USPS Priority, and slower options do not qualify for live-arrival coverage. 💚 ORDER ISSUES If a plant arrives in poor condition and all live-arrival requirements are met, please contact us promptly with your unboxing video and photos. Minor shipping stress such as yellowing, leaf drop, wrinkling, or dehydration is normal and does not automatically qualify for a claim. I appreciate you being here. 🤍🌿

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.