Last updated Jun 4, 2026

All sales are final. No exchanges. No refunds, except in the case of DOA with immediate, proof provided after pickup. Proof of DOA, picture of animal and quality unboxing video (before the box is opened). A live-arrival guarantee is included; however, once the animal is in the buyer’s possession, the buyer assumes full responsibility for care, husbandry, and any health issues that may arise. I’m always available to answer any care related questions. BOX MUST BE PICKED UP 2 HOURS AFTER FEDEX DELIVERY NOTIFICATION! Shipping Overnight shipping is $59.99, which includes a insulated foam box, a deli cup, a cryopak, and all temperature-appropriate materials (heat or cold pack as needed). FedEx delays can occur. Once the package has been dropped off with FedEx, any delays are outside of the seller’s control.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.