Last updated Sep 11, 2026

𝗗𝗜𝗦𝗖𝗟𝗔𝗜𝗠𝗘𝗥: Please note that plants are vulnerable during the shipping process and may arrive with minor cosmetic damage. Plants with high variegation are especially susceptible to things like edema and browning in transit or if not kept in the proper conditions or given the proper care after arrival. 𝗦𝗛𝗜𝗣𝗣𝗜𝗡𝗚: Plants will ship UPS 3 Day Select (where available) unless expedited shipping is purchased. We always ship on Monday, or Tuesday if there's a holiday, to avoid any weekend delays. Orders placed Tuesday through Saturday will go out the next Monday. Orders placed on Sunday or Monday will go out the following Monday. At this time we do not ship internationally. 𝗪𝗘𝗔𝗧𝗛𝗘𝗥-𝗣𝗥𝗢𝗢𝗙𝗜𝗡𝗚: Heat packs, cold packs and/or insulation will be included at no additional cost as necessary. We reserve the right to delay shipping until there are favorable temperatures both here and at the destination address. If a delay is required, we'll contact you promptly to discuss. 𝗥𝗘𝗧𝗨𝗥𝗡𝗦 / 𝗥𝗘𝗙𝗨𝗡𝗗𝗦: We do not accept returns or offer refunds. If there are any issues with the condition of your plant on arrival, please document it (pictures or video) and contact us within 6 hours of delivery so that we can evaluate the severity of the damage and decide how best to proceed. I promise we'll do our best make it right for you. 𝗖𝗔𝗡𝗖𝗘𝗟𝗟𝗔𝗧𝗜𝗢𝗡𝗦: We accept order cancellations prior to your plant(s) being shipped. Buyer is responsible for making the request, either here or by email (our Instagram inbox is not checked regularly) within this timeframe. No cancellations will be accepted after shipping. 𝗢𝗨𝗥 𝗚𝗥𝗢𝗪 𝗠𝗘𝗗𝗜𝗔: All of our plants are grown in (peat-free) soilless media. Typically either a coir based mix, sphagnum moss or semi-hydroponically in either LECA, Fluval Stratum, Perlite or Pon. Plants grown in a semi-hydroponic medium will be shipped in a sphagnum and perlite mix. 𝗢𝗨𝗥 𝗚𝗥𝗢𝗪𝗜𝗡𝗚 𝗖𝗢𝗡𝗗𝗜𝗧𝗜𝗢𝗡𝗦: The plant tent is kept around 80°F (26.5°C) with 75-80% humidity year round. Nearly all the plants sold here can survive in normal household conditions, but may require an acclimation period to avoid stress. 𝗢𝗨𝗥 𝗣𝗟𝗔𝗡𝗧𝗦: Our mother plants are usually purchased either here in the US or from growers in Thailand, Indonesia or the Philippines. All the plants we sell are our own propagations from those plants. We do not import plants for resale or "flip" plants. No plant is sold on until a healthy root system is established and sufficient new growth is observed. (For variegated plants this is particularly important, so you can be sure the plant you're buying is not reverting or going "ghost.") Thank you so much for considering our shop! 💚

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