Last updated Aug 10, 2026

We ship UPS Overnight and Cargo. UPS shipments are shipped to your front door. Cargo shipments must be picked up at the airport. There are certain fish that are sensitive to shipping and must be shipped via cargo. All of our fish come with a live arrival guarantee. That means we guarantee the fish will be alive when you open your box. If there is an issue with your shipment. please contact us immediately. Your shipment will come with acclimation instructions for your new fish. Please follow these instructions to help your fish get acclimated to their new home. In the rare case of a doa please contact us within one hour of the delivery. Be prepared to send pictures/videos of the doa in the sealed bag that it was shipped in. Once the bag is opened and the fish is in your tank the live arrival guarantee is over. Cargo shipping is our preferred method of shipping. It allows us to pack the fish in bigger bags to ensure they are comfortable and stress free during their journey. Often times cargo shipping is less expensive than overnight especially when ordering multiple fish. The live arrival guarantee for cargo shipments is valid for one hour from the time the shipment is marked "available for pickup" by the airline cargo office. Any pickup after this one hour window is not covered and voids the Live arrival guarantee. We ship cargo multiple times a week and will do our best to work with your busy schedule. We ship overnight to your door as well. Overnight shipments are sent out Mondays, Tuesday and Wednesdays. If your shipment is delayed due to weather or an Act of God the live guarantee is null and void. Our shipments are insured so if the shipment is lost, damaged or destroyed we will file a claim on your behalf. If we dont have the fish you are looking for instock we offer special orders as well. Contact us for more info. No refunds or exchanges. All sales are final.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.