Last updated Sep 14, 2026

Show notes: *Shipping in the continental USA only *No shipping to HI or AK. *insulation in the shop *All sales are final. No exchanges, refunds, or cancellations. fc = fresh cut Guidelines: *No shipping to HI or AK, or US territories *All sales are final. No exchanges, refunds, or cancellations. In a soil mix. If shipping to CA, AZ, or FL the plant will be shipped in moss. Beneficials are used As with any 3D-printed item, minor imperfections or slight variations may be present due to the printing process. These are a normal characteristic of 3D printing and do not affect the functionality or overall quality of the product. By purchasing, you acknowledge and accept these unique characteristics. Shop guidelines 1. Processing Time Order Fulfillment: Orders are typically processed within 7 business days. During peak seasons or holiday periods, processing times may be extended. Orders will ship Monday-Tuesday. Possibly Wednesday depending on circumstances such as holidays, weather, etc. 2. Shipping Methods We ship all live plants via UPS 3 day or USPS priority. Shipping costs vary based on package size, weight, and destination. See upgraded cost in shop and upgrade as needed. We cannot change your address after a purchase is made. Please check your address before purchasing. 3. No exchanges, refunds, or cancellations. 4.Plants grown in leca, pon, perlite, or water will be shipped in moss. 5.Plants do not come with a trellis unless stated otherwise. 6.Weather Precautions: To protect plants, please check your weather and order heat protection. Do not purchase if there are extreme weather conditions (too cold or too hot). We are not responsible if you do. 7. Receiving Your Plants Please be ready to receive and unpack your plants promptly. Upon arrival, inspect each plant carefully and acclimate it for several weeks before repotting into new medium. LIVE guarantee is only if you upgrade to next day air shipping. Unboxing video is required within 2 hours of delivery. This does not cover cosmetic damages. Only if plant is dead. Please be reasonable when purchasing plants. There is a risk of plant(s) arriving with brown and/or yellowed leaves, bent stem, fallen/broken leaves, cosmetic damage, and at times rot. This is a common issue of shipping and environmental stress. Also, plants can go into shock from shipping or different growing conditions. Plants need recovery time. We are not responsible for shipping delays, lost packages, theft, weather related damages/loss, or any issues related to shipping. Please check with carrier for lost/delayed/damaged packages. 8. free giveaway items shipping is with a purchase only otherwise buyer has to pay for shipping ** We reserve the right to refuse services. ** We try to recycle boxes as much as possible to help the environment. Go green!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.