Last updated Aug 14, 2026

All sales are final. We have a zero-return policy. Although, we do have a live arrival guarantee that applies only to the state of the animal(s) once it arrives at the destination. - If your animal arrives dead on arrival, please contact us immediately with a photo of the deceased. We will offer you a store credit or an animal of the similar value. - Payment is due in full at the time of purchase unless other arrangements have been made prior to purchase. - Payment plans are available on a case-by-case basis and are not guaranteed. - Any DEPOSIT(S) made toward the total purchase price of the animal(s) are NONREFUNDABLE. - By making this purchase, buyer confirms they are at least 18 years of age. - All animals are guaranteed to be healthy and in perfect shape unless specifically listed as otherwise. - Sexes are not guaranteed unless stated. "Probable" and "possible" sexes are not guaranteed but determined by our best educated guess. - By making this purchase you agree that you have done research on the correct husbandry and care for the animal being purchased. If you have any questions about the care or husbandry of the animal you are buying, please ask! It is up to you to be a responsible owner

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.