Last updated Aug 9, 2026

Plants are shipped the Monday or Tuesday following your purchase. If you place an order on a Monday or Tuesday, it will be shipped the following week. All orders are shipped via UPS, except for orders to Hawaii, Alaska, and Puerto Rico, which are shipped via USPS. Additional shipping charges may apply for deliveries to Hawaii, Alaska, and Puerto Rico. No PO Boxes!! If you chose to ship to a PO Box and your plants arrive late or damaged, no credit or refund will be offered. Shipping is $15 for the first time and $4 per item thereafter. Air Plants can be bundled for less! Plants are grower's choice unless selected on live. No exchanges allowed. Cancellations prior to shipping are subject to a 20% restocking fee! Cancellations must be requested at least 48 hours before the ship date. Since most orders ship on Monday, cancellation requests must be made by Saturday morning before shipping. Orders can be held for up to a week. If you'd like your order to be held, please purchase the HOLD listing at least 48 hours before the ship date. Since most orders ship on Monday, the HOLD listing must be purchased by Saturday morning before shipping. Not responsible for ANY weather damage! If temperatures in your area are expected to drop below 50°F at any point within two weeks of your purchase, please be sure to add a heat pack and insulation to your order. We do not recommend shipping to locations with below-freezing temperatures. If your plants arrive unhealthy or significantly damaged, you may be eligible for a partial refund. To file a claim, please message us within 24 hours of delivery and be sure to include clear photos of the damaged plants. Please note, shipping costs are non-refundable. Any refund offered will apply to the plants only and not the shipping cost.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.