Last updated Sep 5, 2026

🌿 Connect With Me Follow me on Instagram @thisdoesntsucculent for plant-related fun, giveaways, and plant tips! 🎁 Giveaway Policy - Giveaway winners are responsible for shipping costs based on your U.S. shipping zone. - As a courtesy to other buyers, please only enter giveaways if you intend to complete the order. Walking away from a giveaway prevents other entrants from having the opportunity to win. 🪴 How Plants Are Shipped - Plants ship semi-bare root with no soil or pot unless otherwise noted during the live sale or in the product description. - Fully rooted plants with dry soil may be shipped in their pots when appropriate. Please note: Plants are living things and may naturally show minor cosmetic imperfections such as leaf loss, small blemishes, or slight scarring. Color and growth habits may also vary depending on season and shipping stress. Our plants are grown outdoors, so the occasional hitchhiking insect is always possible, especially on plants shipped in their pots rather than semi-bare root. We do our best to inspect everything before it leaves us, but we cannot guarantee that a plant will be completely insect-free. The presence of an occasional insect alone, without associated plant damage, is not considered a plant issue and is not eligible for a refund or credit. An infestation is considered evidence of an established or reproducing pest population, such as multiple pests accompanied by eggs, webbing, clusters, larvae, or pest-related plant damage. 📍 Shipping Address Policy Please double-check that your shipping address is correct and complete at checkout. If a package is returned due to an incorrect or undeliverable address, the buyer is responsible for any reshipping costs. 📦 Processing Time & Shipping Method - Orders ship within 5 business days via USPS Priority Mail, or UPS for oversized packages to help prevent you from incurring additional shipping charges. - If the shipping amount you paid does not fully cover postage and I don’t hear back after I reach out, your order may ship via USPS Ground Advantage as a cost-saving option. 🚚 Carrier Responsibility Once USPS or UPS receives your package, I am no longer responsible for carrier-related issues, including delays, damage, or lost packages. 💰 Shipping Cost Adjustments - If actual postage is $10 or more above what was paid at checkout, you agree to pay the difference before shipment. - In some cases, UPS 3-Day Select may be used to save you money and reduce shipping cost overages. 📌 Combined Orders / Bundling - If you place multiple orders within the same week, all plants will ship together. - If the system charges you full shipping on a new order when you have an unshipped outstanding order, please contact me and I will refund the excess shipping. - You should only be charged additional shipping/plant charges when adding plants to an outstanding unshipped order. - If you are interested in purchasing multiple orders in a purge or from my shop, feel free to reach out and I can bundle them together when possible. 🎥 Live Sale Bundling Policy Bundles or reduced shipping are not eligible on live sale purchases unless they are bundled during the live sale. 🔥 Cold Weather / Heat Pack Policy If your overnight low temperatures are below 32°F, please add a heat pack from my shop to help protect your plants during shipment. Weather Note: While heat packs and careful packaging help, extreme temperatures (hot or cold) and carrier delays can still impact plant health during transit. Ordering during severe weather is at the buyer’s discretion. ✅ Plant Issues / Delivery Concerns If you experience an issue with a plant, please contact me within 12 hours of delivery of your package with photos or an unboxing video so I can help you quickly. 🩹 Clearance & Rehab Plants: These plants are sold as-is at a discounted price due to cosmetic damage, poor condition, or because they need extra TLC. Expect imperfections, and some may require rehabilitation to thrive. These plants are not eligible for refunds or replacements based on condition. Please purchase only if you're comfortable taking on a rescue project. 🧾 Final Sale Policy All sales are final. No returns, exchanges, cancellations, or holds.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.