Last updated Jun 1, 2026

All sales are final, live arrival guaranteed provided our terms are followed, we ship to hub only and require pick up same day. In the event there is still a problem we will work with the buyer on a solution, if a replacement animal is available we will make that happen however the buyer will be responsible for the replacement shipping. IF a replacement isn’t available we will issue a credit again that will not cover shipping. We do not do cash refunds, however we will do whatever we can to make every situation agreeable. If you agree o shipping during the holidays we are not responsible for FedEx delays resulting in any DOA we will however issue credit ONLY.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.