Last updated Jun 22, 2026

Welcome to Heal CO! We ask that all customers record an unboxing video upon receiving their package to ensure we can help resolve any issues that *may* occur during shipping. Live arrival is guaranteed with an unboxing video! No refunds; all sales are final! Being buyers/collectors ourselves, we try our best to accommodate our customers while also being fair to both ourselves and said consumers! We ask one thing from our customers and that is to record an unboxing video with every order they receive! Not only is this just good practice, but it ensures that both the seller and buyer are being treated fairly. We understand that shipping damages or issues can occur, therefore we ask for the unboxing so we can provide a credit should one of your plants/seedlings arrive dead. Unfortunately, we do not send replacements or refunds but we will try to work with you should something like this occur! If you do not record an unboxing video, this can make coming up with a resolution much more difficult. So, please try your best to do so as we do require it for refunds! Please let us know if you have any questions! thank you!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.