Last updated Sep 16, 2026

🤠 HOWDY, PLANT COWBOYS Here’s the fine print before you yeehaw into checkout 🌿 ✨ Nice messages unlock my nicest replies. ✨ By purchasing, you agree to these shop policies. Palmstreet’s Terms, Buyer Protection, Refund Policy control if they require a different resolution. 🚫 SHIPPING Cuttings ship in either a water vial or moist towel wrapped in plastic. Cold Weather: We may delay or decline shipping when destination temperatures are below 40°F during expected transit. Expedited shipping and an Insulation + Heat Pack Combo may be required. No packaging method can fully eliminate weather risk. PR, Hawaii & Guam: Buyer accepts added risk from delays, inspections, confiscation, weather, and transit time. Expedited shipping is strongly recommended. 🪴 SALES & CANCELLATIONS ALL SALES ARE FINAL except where covered below or required by Palmstreet. No returns, exchanges, buyer-remorse refunds, or cancellations after shipment. Buyer-requested cancellations before shipment are subject to a 25% cancellation/restocking fee based on the merchandise subtotal. This fee does not apply if we cancel, we cannot fulfill the item, or we requires a full refund. Once order has been made and/or accepted by the carrier, the order cannot be cancelled. 🥗 GROWING MEDIUM Plants may be grown in coco husk, tree fern fiber, Orchiata bark, and other horticultural amendments. 🐞 PEST PREVENTION We maintain an active pest-prevention program and may rotate Neem, Tetrasan, Azamax, Kontos, Dominion 2L, or other appropriate treatments. Ask anytime about our most recent preventative treatment. Because live plants are grown in an agricultural environment, we cannot guarantee any plant is absolutely pest-free. 🩺 QUARANTINE Please quarantine new plants for approximately 30 days before introducing them to your collection. We don’t need hitchhikers or drama 💪 FERTILIZER Plants may be fed with Maxsea 16-16-16. ⚠️ LIVE PLANT DISCLAIMER You are purchasing a living plant. Normal transit/acclimation stress may include minor wilting, yellowing, leaf drop, cosmetic damage, bent leaves, damaged baby leaves, dehydration, or media displacement. These conditions alone do not automatically qualify as severe shipping damage. 📦 CLAIMS Inspect your package immediately. Plant-condition claims must be submitted within 6 hours of the carrier-recorded delivery timestamp unless Palmstreet allows otherwise. Please provide clear photos and/or video showing the full plant, reported damage, packaging, shipping box, and label. An unboxing video is strongly recommended. Do not discard the plant or packaging while a claim is under review. Fraudulent, manipulated, misleading, altered, or recycled evidence may result in claim denial and may be reported to Palmstreet. 🌱 REFUNDS / REPLACEMENTS Palmstreet purchases are subject to Palmstreet’s current refund and buyer-protection policies. Our shop policy does not override Palmstreet. For qualifying delayed 2-Day shipments resulting in plant damage, we may offer a partial refund, replacement, or other resolution depending on severity and Palmstreet approval. Approved replacements require valid evidence. Replacement shipping may be the buyer’s responsibility unless Palmstreet requires otherwise. 🚨 WRONG OR MISSING ITEM If we send the wrong plant or fail to send an item, contact us immediately. Verified seller errors will be corrected through replacement, reshipment, partial refund, or full refund as appropriate under Palmstreet policy. No cancellation fee applies to our mistake. 🐛 PEST CLAIMS If you believe a plant arrived with an active infestation, submit clear evidence within our shop applicable claim period. Treatment residue, a dead insect, or evidence of preventative treatment does not automatically mean an active infestation. 🚫 GENERALLY NOT COVERED Subject to Palmstreet policy, we generally do not cover buyer’s remorse, improper care after delivery, failure to quarantine, over/underwatering, incorrect lighting, temperature exposure after confirmed delivery, minor cosmetic transit damage, baby-leaf loss, normal acclimation stress, or damage after repotting, cutting, propagating, treating, or altering the plant. 📬 DELAYS / LOST PACKAGES USPS, UPS, and FedEx may occasionally ✨ vibe at their own pace ✨. Carrier operations are outside our direct control, but we will reasonably assist with tracking, carrier inquiries, claims, and Palmstreet support. 🛑 RETURNS Due to biosecurity and pest-control concerns, live plants generally cannot be returned to our facility. Do not ship a plant back unless instructed in writing by us or Palmstreet. 🤠 FINAL COWBOY RULE Ask questions before purchasing if anything about the plant, shipping, weather, medium, treatments, or policy is unclear. We reserve the right to refuse service (including giveaways) or future sales where permitted, including for harassment, fraud, abuse, or repeated policy violations. Thanks for supporting your hoya chaos dealer

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.