Last updated May 21, 2026

All sales are final. No exchanges. No Sexing Guarantee. Will will do our best to make an educated guess about sex at the buyers request, but there is no guarantee on accuracy. Hold Policy: Animals can be held for 7 days from the purchase date. After that, there will be an additional $20 per week fee, due at each Monday. Excluding weather related holds. ***Winter holds, we will not ship live animals if temps are below 30 degrees at our location, the buyer location, or either of the sorting hubs, Indianapolis or Memphis.*** Shipping: Live animal shipping, Weather Holds & Required Safety Supplies The safety of our animals come first. We will only ship FedEx over night from hub to hub. We will not ship to other location or by UPS. Because we ship live animals, weather-related precautions are mandatory: • Weather Holds: If temperatures fall below 30°F at any point along the shipping route, your order will be placed on a weather hold. We will safely hold your animals until temperatures rise into a safe shipping range. • Required Cold/Heat Protection: We will provide the needed additional heating elements needed as part of your shipping fee at no additional cost to you. 40°F-60°F: Cryopack required 30°F-40°F: Both a heat pack and cryopack required Below 30°F: Weather hold (no shipping) These items ensure safe transit and are required to ship a living animal. How Long We Hold: We will hold your animal for as long as necessary until temperatures meet safe standards. You will be notified when a hold is placed and when it is safe to schedule shipping. Communication & Order Confirmation: We contact each buyer of live animals to confirm shipping details, schedule a shipping date, figure out the closest FedEx hub to you. If we do not receive a response within 7 days, the order will be canceled and a 50% restocking fee will be applied. Please keep communications within Palm Street or our store email so everything is documented for both parties. Safe & Secure Shipping We take every precaution to ensure your animal arrives safely and comfortably. Weather precautions and required shipping materials are non-negotiable for the safety of the animal. If you have any questions, we're happy to help. Health Guarantees: We guarantee the live and safe arrival of your animals. If your animals arrived deceased, we do require that you provide us with photo proof of the deceased animal, this will need to be taken with the animal laying on its back. You must provide us with photo proof of the deceased animal within two hours of pickup or it will void our live arrival guarantee. If your animals arrive deceased, we will replace the animal with one of equal purchased value if won during a live auction. We will coordinate the replacement with the buyer based on available animals. If we cannot replace the animal at that time we will issue the buyer a store credit that can be used at a later date. In addition to our live arrival, we offer a 7-day health guarantee. You must reach out to us with full details of the animal’s behavior if you suspect there to be a health issue within 7 days of arrival. Failure to reach out within 7 days will void our health guarantee. We will require that you take the animal to a reptile vet to be evaluated and the visit notes to be emailed to us indicating what is wrong with the animal. We will refund 20% of the purchase price of the animal if the visit notes indicate an issue with the animal that is not dehydration, denoted to be related to bad husbandry, or denoted to be related to events or injuries that occurred after arrival. If the animal becomes deceased and you have reached out to us with proof of illness within the 7 day guarantee we will replace the animal with one of equal purchased value if won during a live auction. We will coordinate the replacement with the buyer based on available animals.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.