Last updated Sep 9, 2026

🌿 Shop Guidelines & Policy 🌱 Welcome to Rooted & Radiant! Please review our shop policies before placing an order.🌱 📦 Shipping Rates & Schedule 🌱 Shipping Days: Orders ship Monday through Wednesday to prevent weekend transit delays. Orders placed Thursday–Sunday ship the following week. 🌱Carriers: Packages ship via USPS Priority or UPS with tracking included. 🌱Shipping Costs: Flat-rate shipping applies at checkout. Combined shipping is available for multiple items purchased in the same stream or within 24 hours. ⛔ All Sales Final 🌱No Refunds or Exchanges: All sales are final. We do not offer returns, refunds, or exchanges once an order is placed. 🌱Plant Care: Live plants may experience minor transit stress (such as leaf loss or soil shifting). Once the plant is in your care, its survival and growth are the responsibility of the buyer. 🌡️ Weather Holds * Temperatures: If extreme weather (below 40°F or above 95°F) is forecasted along the route, shipments may be temporarily held until safe travel conditions resume.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.