Last updated Sep 7, 2026

Our policy at PhytoRot is very simple. We ask that all customers record an unboxing video upon receiving their package to ensure we can help resolve any issues that *may* occur during shipping. Live arrival is guaranteed with an unboxing video! No returns or exchanges without an unboxing video! We ship Monday-Wednesday! -WINTER SHIPPING GUIDELINES- Orders with temps ranging from 32-50 degrees should purchase insulation & a heatpack. We DO NOT recommend ordering a heatpack for orders with temps at/or ABOVE 50 degrees. In this instance, box insulation alone should be sufficient. All orders going to areas with temps AT/ OR below freezing (32 degrees) SHOULD be held by purchasing the "HOLD SHIPPING" listing in the shop. Adding the necessary protection to your box for your plants is the buyers responsibility and theirs alone. Should you have any questions, you are more than welcome to ask us! -SHIPPING DELAYS- All shipping delays MUST be submitted to PalmStreet within 24hours of delivery to qualify for our “Late Delivery Protection”. We will process each instance on a case by case instance. Being buyers/collectors ourselves, we try our best to accommodate our customers while also being fair to both ourselves and said consumers! We ask one thing from our customers and that is to record an unboxing video with every order they receive! Not only is this just good practice, but it ensures that both the seller and buyer are being treated fairly. We understand that shipping damages or issues can occur, therefore we ask for the unboxing so we can send a replacement/refund should one of your plants/seedlings arrive dead. W do not send replacements or refunds for minor cosmetic damage. If you do not record an unboxing video, this can make coming up with a resolution much more difficult. So, please try your best to do so as we do require it for refunds/exchanges! Please let us know if you have any questions! thank you :))

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.