Last updated May 14, 2026

📦 SHIPPING & PROCESSING ⏳ Processing Time Orders are typically processed within 3–5 business days (excluding weekends and holidays). Pre-orders, special releases, or high-volume sale events may require additional processing time, which will always be noted in the listing. 🚚 Shipping Methods We currently ship using: • USPS Priority Mail • UPS 2-Day Shipping These methods are selected to help ensure fast and reliable delivery of live plants. 🌿 Packaging Every plant is carefully packaged using protective, moisture-retaining, and eco-conscious materials to help minimize transit stress and keep your plant secure during shipping. 🌡️ Weather & Transit Risk Please monitor your local weather conditions before ordering. Chlorophyll is not responsible for damage caused by: • extreme heat or freezing temperatures • carrier delays • packages left unattended after delivery Shipping upgrades, insulation, heat packs, or cold protection are strongly recommended during extreme weather conditions. 🏠 Address Accuracy Customers are responsible for providing the correct shipping address at checkout. Returned packages due to incorrect addresses may require additional shipping fees for reshipment. ━━━━━━━━━━━━━━━ 🌱 LIVE PLANT GUARANTEE We take pride in shipping healthy, established plants. Please note that minor cosmetic imperfections may occur, including: • slight leaf blemishes • bent leaves • older leaf yellowing • minor transit stress These are common with live plant shipping and do not affect the overall health or viability of the plant. 🌿 Acclimation Notice Plants may experience temporary stress while adjusting to a new environment, including: • drooping • softening • cosmetic damage • leaf loss Proper acclimation and ongoing care are the responsibility of the buyer. ✨ Natural Variation Each plant is unique. Coloration, leaf shape, venation, texture, and mature traits may vary depending on genetics and growing conditions. Future growth may not exactly match listing photos. ━━━━━━━━━━━━━━━ ‼️ REFUNDS / EXCHANGES Due to the nature of live plants, all sales are final and we do not accept returns or exchanges. 📸 Live Arrival Claims If your plant arrives dead or severely damaged, please contact us within 24 hours of delivery with clear photos of: • the plant • all packaging materials • the shipping label Claims submitted outside the 24-hour window may not qualify for review. Refunds or replacements are reviewed on a case-by-case basis. 🚫 The Following Do NOT Qualify for Refunds or Replacements: • minor cosmetic damage • acclimation stress • bent or damaged leaves • older leaf decline • carrier delays • weather-related damage • buyer neglect after delivery 📦 Carrier Responsibility Once a package has been accepted and scanned by USPS or UPS, Chlorophyll is not responsible for: • lost packages • stolen packages • delayed deliveries • carrier mishandling If a package is marked as delivered but cannot be located, please check with neighbors and contact your local USPS or UPS office directly. Thank you for supporting Chlorophyll LLC 💚 We truly appreciate your support and trust in our plants 💗

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.