Last updated Sep 1, 2026

Effective immediately, you must have a unboxing video for any plant replacement and before any plants are to be replaced, you have to be sure that you have purchased the summer protection bundle the summer protection bundle includes a ice pack and insulation as well as one expedited day shipping thank you. *********LIVE ARRIVAL guarantee only if winter, spring or summer shipping package is purchased (heat, insulation, NEXT DAY shipping. *****If packages are DELAYED due to the carrier, live guarantee is VOIDED).********* (If the above isn’t met please do not expect any refunds or replacements. If I do decide to compensate or replace damaged items please know it’s out of the goodness of my heart). Shipping from Wheat Ridge, CO on Monday through Friday via UPS, FedEx or USPS ground. Upgraded shipping available by buyer. Local pick up can be arranged. ****Effective immediately I do not allow orders from separate buyers to be combined into one order for shipping purposes**** *: If your temperature is below 50 degrees or higher than 75 degrees, heat packs and/or insulation is strongly recommended. If you are not sure, you can always message with questions (RECOMMENDATION IS FOR PLANTS NOT TC) LIVE ARRIVAL guarantee only if winter, spring or summer shipping package is purchased (heat, insulation, NEXT DAY shipping) and shipping of NEXT DAY SHIPPING. : I pack with love and care, as how I would expect my package to arrive. : I am not responsible for packages after they leave my care —buyer assumes all risk. I am not responsible for any damages or delays to packages (including but not limited to delays or heat/cold damages, or anything that is out of my control). If your package is DELAYED PAST your estimated DUE DATE, this VOIDS LIVE ARRIVAL GUARANTEE • : No returns/refunds/or exchanges. NO EXCEPTIONS! **ALL SALES FINAL**. 20% restock fee on all canceled orders during the live only and all sales are final after the live has ended. *: Unboxing videos are required within 1hr of delivery of its entire contents in order to make any claims.** * : I am happy to answer any questions, and offer plant support/rehabilitation to the best of my abilities. Thank you and happy planting!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.