Last updated Jul 30, 2026

🌿 CULTIVAR SHOP GUIDELINES ‼️ PLEASE READ BEFORE PURCHASING SHIPPING OPTIONS Damage claims and Live Arrival Guarantee are honored ONLY for shipments sent via UPS 2-Day or UPS Next-Day. Shipping Rates - UPS 3-Day: Sales tax + $18 - UPS 2-Day: Sales tax + $28 - UPS Next-Day: Sales tax + $58 Rates apply to the continental U.S. only. If you are located in Hawaii, Guam, or Puerto Rico, please contact us for a shipping quote before purchasing. SHIP DAYS Plants ship Tuesday and Wednesday only. You will receive a shipping notification with your tracking number before your package is shipped. This notification simply means your shipping label has been created. Ships From: Katy, TX 77449 LOCAL PICKUP Patis & Toyo 23220 Grand Cir Blvd #160 Katy, TX 77449 --- PLANT DESCRIPTION Every listing features the actual plant or cutting you will receive and is sold AS-IS. - Plants are shipped in their nursery pot with the substrate they are currently growing in. - Nodes and cuttings are shipped with the stem and any existing roots wrapped in a moist paper towel. Please understand that plants are living organisms. Shipping stress may affect their appearance upon arrival, including yellowing, bruising, leaf damage, root loss, or stem issues that may not have been visible before shipment. --- UNROOTED NODE & CUTTING DISCLAIMER Rooting unrooted nodes and cuttings involves many variables beyond our control. Because of this, we cannot guarantee successful rooting of any unrooted node or cutting. --- VARIEGATION DISCLAIMER Each listing includes photos of the actual plant or cutting being sold. Variegation is a natural characteristic that may increase, decrease, remain stable, or disappear over time depending on genetics and growing conditions. Therefore, we do not guarantee future variegation. --- SHIPPING DAMAGE DISCLAIMER Every order is packed with great care to ensure it arrives safely. However, once a package has been accepted by the shipping carrier, we are not responsible for delays, mishandling, weather-related issues, or damage that occurs during transit, except as provided under the Live Arrival Guarantee below. --- LIVE ARRIVAL GUARANTEE We offer a 100% reimbursement of the plant purchase price (excluding shipping costs) if your plant arrives dead on arrival, ONLY for orders shipped via UPS 2-Day or UPS Next-Day. This guarantee: - Does not cover cosmetic damage, minor shipping stress, or delays caused by the shipping carrier. - Requires a continuous unboxing video beginning before the shipping box is opened and continuing through the inspection of the plant. - The unboxing video must be submitted to us within 24 hours of the recorded delivery time. - Approved claims will be reimbursed for the plant purchase price only. Shipping charges are non-refundable. --- TERMS & CONDITIONS All sales of nodes, cuttings, and plants are FINAL. Except as stated under the Live Arrival Guarantee, there are: - No refunds - No returns - No exchanges - No replacements By purchasing from Cultivar or participating in our live purge, you acknowledge that you have read, understood, and agree to these guidelines.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.